Fairy Type small restock is here!
Also, check out our newest set Dragon Type, which is now in interest check. Click here if you want this set made!

RETURNS AND REFUNDS

SHIPPING

Where do you ship?
We ship worldwide! Here are the available carriers and destinations:

United States: USPS, UPS
Canada: USPS, UPS, DHL
Worldwide: UPS, DHL

Please note: Order values will be fully declared, and duties and taxes may be applicable for international orders. The customer is responsible for any customs or duties.

RETURNS AND REFUNDS

HOW DO I BEGIN A RETURN?
We currently do not accept returns. If there is an issue with your order, please email support at support@tomocaps.com and we will do our best to assist.
US ORDERS
For in-stock items:

We do not currently accept returns on in-stock items. If there is something wrong with your order, please contact our support and we will do our best to find a solution for your problem.

For preorder items:

We do not offer returns for preorder items. If there is a problem, please email us at support@tomocaps.com and we will try our best to resolve any issues.
INTERNATIONAL ORDERS
For in-stock items:

We do not currently accept returns on in-stock items. If there is something wrong with your order, please contact our support and we will do our best to find a solution for your problem.

For preorder items:

We do not offer returns for preorder items for international orders. If there is a problem, please email us at support@tomocaps.com and we will try our best to resolve any issues.

CANCELLATIONS

I CHANGED MY MIND, CAN I CANCEL MY ORDER?
For in-stock items:

You can cancel in-stock products for a refund as long as the order has not been shipped out yet.

For preorder items:

You can cancel preorders for a full refund up to 7 days after your order. If more than 7 days has passed, there is a 3% cancellation fee.
HOW DO I INITIATE A CANCELLATION?
To initiate your cancellation, please email us at support@tomocaps.com with your order number and we will assist as soon as possible.

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